Refund Policy
Updated: October 25, 2026
This policy sets out what you pay, when you pay it, and what comes back if a booking is canceled.
1. What you pay, and when
You can pay the price all at once or in up to 3 equal payments, 30 days apart. There is no interest and no fee.
On a trip that is already confirmed, or that your booking brings to its minimum, the first payment is charged when you book. On one that is still short, we keep your card and charge nothing until the trip confirms, and the first payment is charged that day. The last payment is charged no later than 30 days before the trip starts, and at least half the price is paid by 60 days before, or with the first payment where that comes later. Where there is not room for every payment there are fewer, and where there is room for only one you pay in full.
Each payment after the first is charged to the card you paid with, and we email you 3 days before. If a payment is declined, you have 7 days to pay it from your booking, with that card or another. If it is still unpaid after that, the booking is canceled as though you had canceled it, under section 2.
2. If you cancel
- Within 7 days of booking, and more than 60 days before the trip starts: everything you have paid is returned, with nothing deducted.
- More than 60 days before the trip starts, after those first 7 days: everything you have paid is returned, minus the administrative fee of $160.
- 30–60 days before the trip starts: 50% of the trip price is refunded, or everything you have paid where that is less.
- Less than 30 days before the trip starts: no refund.
You may cancel at any time before the trip begins. The administrative fee is deducted only from a cancellation more than 60 days before the trip starts. Nothing is deducted from a 50% refund.
If circumstances at the destination make the trip unsafe
If unavoidable and extraordinary circumstances at your destination, or on the way to it, significantly affect the trip, you may cancel and everything you have paid is returned, with nothing deducted. This is your right under the Swedish Package Travel Act and it is not ours to withhold.
The administrative fee
The fee is deducted when you cancel more than 60 days before the trip starts, and charged when you change a booking in that same period. It is a stated amount in each currency rather than a conversion made on the day, so it does not change with the exchange rate. You are charged the amount for the currency you paid in.
| Currency | Administrative fee |
|---|---|
 Swedish krona SEK |
1,500 kr |
 Australian dollar AUD |
$230 |
 Canadian dollar CAD |
$220 |
 Swiss franc CHF |
CHF 130 |
 Czech koruna CZK |
3,400 Kč |
 Danish krone DKK |
1,100 kr |
 Euro EUR |
€140 |
 Pound sterling GBP |
£120 |
 Hong Kong dollar HKD |
$1,300 |
 Hungarian forint HUF |
50,000 Ft |
 Japanese yen JPY |
¥26,000 |
 Norwegian krone NOK |
1,500 kr |
 New Zealand dollar NZD |
$280 |
 Polish złoty PLN |
600 zł |
 Romanian leu RON |
720 lei |
 Singapore dollar SGD |
$210 |
 US dollar USD |
$160 |
Each amount is a clean figure at or just above the 1,500 kr the fee is set at.
How a refund is paid
Refunds are processed within 14 days of the cancellation request, to the payment method used at booking.
3. If we cancel
Everything you have paid is returned in full, or you may take an alternative trip of equivalent value instead. The choice is yours.
A trip runs only if enough travelers book it. The number it needs is shown before you book, and we may cancel a trip that has not reached it by the day shown for it when you book, no later than that day. Everything you have paid is returned, and on a trip that had not confirmed nothing was charged. Once a trip is confirmed, it is not canceled for low numbers.
4. How to request a refund
Contact our team at hello@buckettrips.travel with:
- Booking reference number
- Full name of the traveler
- Reason for cancellation
5. Changes and transfers
Changing your booking
If you ask to move your booking to other dates of the same trip more than 60 days before it starts, the move costs the administrative fee, $160, charged to the card you paid with after an email 3 days before. Inside 60 days a change you ask for is a cancellation and a new booking, and section 2 applies. A move we ask you to make costs you nothing.
Giving your booking to someone else
You can transfer your place to someone else who meets the conditions of the trip. Until the details of the trip are final, you make the change yourself on your booking page, and it costs nothing. After that, tell us in reasonable time before the trip starts. Telling us at least 7 days before it starts is always in time. A transfer then costs only what it actually costs us, such as a name change or a reissued flight ticket, and we tell you what that was and show it. Those costs, and anything still owed on the booking, are paid by you or the person taking over, and you are jointly responsible for them.
To ask for a change or a transfer, write to hello@buckettrips.travel with your booking reference.
Changes we make
Minor changes, such as a slight schedule adjustment or a different hotel of the same standard, will be communicated but do not entitle you to a refund. If we make a significant change to the trip you may accept it, take an alternative trip of equivalent value, or cancel and have everything you have paid returned.
6. Contact
- Company: Buckettrips AB, corporate identity number 559472-1416, VAT number SE559472141601
- Email: hello@buckettrips.travel
- Address: Regementsgatan 20, 211 42 Malmö, Sweden