Updated: July 18, 2024 05:07 UTC
Welcome to the Buckettrips AB Refund Policy! This policy outlines the conditions under which refunds are issued for bookings, cancellations, and other related situations. It is designed to ensure clarity and fairness for all parties involved.
Cancellation by the Traveler:
Refund Process: Refunds will be processed within 14 days of receiving the cancellation request. The refund will be issued to the original payment method used at the time of booking.
Cancellation by Buckettrips: In the unlikely event that we need to cancel a trip, you will be offered a choice of a full refund, an alternative trip of equivalent value, or a credit towards a future trip.
Exceptional Circumstances: Unavoidable & Extraordinary Circumstances: Full refund if travel is advised against by relevant authorities. This includes events such as natural disasters, political instability, or other force majeure events that make it impossible to safely conduct the trip.
To request a refund, please contact our customer service team at refunds@buckettrips.travel with the following details:
Our team will review your request and process the refund in accordance with the terms outlined above.
Traveler-initiated Changes: Travelers can request changes to their bookings more than 60 days before departure for an administrative fee of €50. Changes made 30-60 days before departure may incur higher fees or a percentage of the trip cost. Changes within 30 days of departure are generally not permitted or incur significant fees.
Transfers of Bookings: Bookings can be transferred to another person if requested more than 60 days before departure for an administrative fee of €50. Transfers requested within 30-60 days before departure may incur higher fees, and no transfers are allowed within 30 days of departure. The transferee must meet all conditions applicable to the original booking.
Changes by Buckettrips: Minor changes, such as slight alterations to flight times (less than 12 hours) or accommodation upgrades, will be communicated promptly but do not entitle the traveler to a refund. Significant changes, such as major itinerary alterations or flight changes exceeding 12 hours, will be communicated as soon as possible. Travelers can accept the change, choose an alternative trip of equivalent value, or receive a full refund.
For any questions or concerns about our refund policy, please contact us at:
By booking a trip with Buckettrips AB, you acknowledge that you have read and understood this Refund Policy and agree to the terms outlined herein.