Updated: July 18, 2024 05:07 UTC
Welcome to Buckettrips AB! We're thrilled to have you embark on an adventure with us. These terms and conditions outline the important details you need to know about your trip, booking experience, and use of our platform, ensuring that both you and Buckettrips AB have a clear understanding of our respective rights and obligations. Please take a moment to read through these terms carefully.
Buckettrips AB (hereafter referred to as "we," "us," or "our") is a private limited company registered in Sweden with the company number 559472-1416. Our registered office is located at Regementsgatan 20, 211 42 Malmö, Skåne län, Sweden. By booking a trip and using our platform, you agree to comply with these terms and conditions, forming a contract between you and Buckettrips AB.
To help you navigate our terms and conditions with ease, here are some key definitions:
We’re here to make your journey, booking experience, and use of our platform as smooth and enjoyable as possible, with a dash of fun along the way. If you have any questions or need further clarification about our terms and conditions, feel free to reach out to us. Let's get started on an unforgettable adventure together!
All bookings for Buckettrips take place exclusively on our website: buckettrips.travel. Simply select your desired trip, fill in your personal details, and make the payment to secure your booking. Currently, we do not support bookings via phone or email.
We accept major credit/debit cards for all payments. All prices are listed in Euros (€), and full payment is required at the time of booking. We do not offer deposits or split payments at this time. For last-minute bookings, payment must be completed immediately upon booking.
Once your payment is received, you will receive a booking confirmation via email within 24 hours. This confirmation will include all trip details, payment receipt, and next steps. If you notice any errors in your booking confirmation, please contact us immediately to rectify them.
Prices include all services and activities outlined in the trip description unless otherwise stated.
Exclusions typically cover personal expenses, travel insurance, and any optional activities not included in the trip itinerary.
All prices are listed in Euros (€). Payments are accepted via major credit/debit cards.
While we strive to ensure all pricing information is accurate, errors may occasionally occur. We reserve the right to correct any pricing errors and will inform you as soon as possible.
Prices may change due to factors beyond our control, such as changes in exchange rates, transportation costs, or government taxes.
From time to time, we may offer promotions or discounts on our trips. These will be clearly stated on our website and are subject to specific terms and conditions.
For detailed information about our cancellation and refund process, please refer to our Refund Policy.
More than 60 days before departure: Full refund minus a €50 administrative fee.
30-60 days before departure: 50% of trip cost refunded.
Less than 30 days before departure: No refund.
Refunds will be processed within 14 days of receiving the cancellation request.
In the unlikely event that we need to cancel a trip, you will be offered a choice of a full refund, an alternative trip of equivalent value, or a credit towards a future trip.
Unavoidable & Extraordinary Circumstances: Full refund if travel is advised against by relevant authorities.
Travelers can request changes to their bookings more than 60 days before departure for an administrative fee of €50. Changes made 30-60 days before departure may incur higher fees or a percentage of the trip cost. Changes within 30 days of departure are generally not permitted or incur significant fees.
Types of changes allowed include date changes, name changes, and trip changes, subject to availability and applicable fees.
Bookings can be transferred to another person if requested more than 60 days before departure for an administrative fee of €50. Transfers requested within 30-60 days before departure may incur higher fees, and no transfers are allowed within 30 days of departure.
The transferee must meet all conditions applicable to the original booking.
Minor changes, such as slight alterations to flight times (less than 12 hours) or accommodation upgrades, will be communicated promptly but do not entitle the traveler to a refund.
Significant changes, such as major itinerary alterations or flight changes exceeding 12 hours, will be communicated as soon as possible. Travelers can accept the change, choose an alternative trip of equivalent value, or receive a full refund.
All travelers must have travel insurance covering medical expenses, trip cancellation, and repatriation. Proof of insurance must be provided before departure.
It is recommended that customers also have coverage for adventure activities, theft, and loss protection. While we do not mandate a specific provider, we recommend purchasing comprehensive coverage.
Travelers must provide proof of insurance either online or via email before the trip. Those without adequate insurance may be denied participation or required to purchase appropriate coverage.
Travelers must inform Buckettrips of any medical conditions or disabilities at the time of booking. While we strive to accommodate special needs, we cannot guarantee specific accommodations.
Depending on the destination, certain health requirements such as vaccinations may be necessary. We recommend that travelers ensure they meet the required fitness levels for their chosen trips.
Participation in our trips involves a degree of personal risk. Travelers must sign a waiver acknowledging these risks and agree to our disclaimers regarding the nature of adventure travel.
Travelers are responsible for ensuring they have a valid passport, required visas, and any other necessary travel documents. Passports must be valid for at least six months beyond the end date of the trip.
At the booking stage, Buckettrips will provide an itinerary listing all countries involved in the trip. Travelers must check visa requirements for each country and obtain the necessary visas in advance.
We recommend travelers visit their respective embassy or consulate websites for up-to-date visa and immigration information.
Travelers must comply with local laws and regulations of the countries visited. This includes but is not limited to customs regulations, health and safety standards, and legal conduct.
Non-compliance with local laws may result in penalties or fines, for which Buckettrips is not responsible. Travelers are advised to familiarize themselves with local regulations before traveling.
Buckettrips will provide the services and activities outlined in the trip description, ensuring that they meet the agreed-upon standards. In case of any changes to the itinerary or trip conditions, Buckettrips will communicate these changes promptly and provide suitable alternatives to ensure travelers get their money's worth and have an unforgettable experience.
Our travel coordinator, who leads the group, will have emergency contact information and will be available to assist travelers during the trip.
In case of unforeseen circumstances or changes to the trip conditions, Buckettrips has backup plans included in the itineraries to minimize disruption and ensure traveler satisfaction.
Travelers must ensure they are physically and mentally fit to participate in the activities included in the trip. They are responsible for their own health and safety during the trip.
Travelers are expected to comply with the terms and conditions, follow instructions from the travel coordinator, and act responsibly and respectfully towards other group members and local communities.
Travelers must take care of their personal belongings and valuables. Buckettrips is not responsible for any loss, theft, or damage to personal property.
Buckettrips uses third-party services and suppliers, such as hotels and transport providers, to deliver certain aspects of the trip. While we carefully select these providers, Buckettrips is not liable for their actions or omissions.
In case of issues with third-party services, Buckettrips will assist travelers in resolving these issues but cannot guarantee outcomes or provide refunds for services not directly controlled by Buckettrips.
Buckettrips' liability for any loss, damage, or injury suffered by travelers is limited to the amount paid for the trip. We are not liable for any indirect or consequential losses.
Buckettrips is not liable for any changes, delays, or cancellations caused by circumstances beyond our control, including but not limited to natural disasters, political instability, or other force majeure events.
Buckettrips is not liable for any loss, damage, or injury resulting from customer negligence, failure to comply with local laws, or actions taken by third-party service providers.
Customers are required to sign a waiver acknowledging the risks associated with travel and adventure activities, and accepting responsibility for their own actions.
Travelers are expected to behave respectfully and considerately towards other group members, local communities, and Buckettrips staff. This includes following the instructions of the travel coordinator and adhering to local customs and laws.
Travelers must not engage in any behavior that is disruptive, dangerous, or harmful to others.
Unacceptable behavior may result in the immediate termination of the traveler's participation in the trip, without refund. Buckettrips reserves the right to remove any traveler whose behavior is deemed unacceptable.
Travelers may also be liable for any damage or loss caused by their actions and may be required to reimburse Buckettrips or third-party providers.
If travelers have any complaints during the trip, they should inform the travel coordinator immediately to give us an opportunity to address the issue.
If the issue is not resolved locally, travelers can submit a formal complaint in writing to Buckettrips within 28 days of the trip's conclusion.
Complaints must be submitted within 28 days of the end of the trip. Complaints received after this period may not be considered.
In the event of a dispute that cannot be resolved through our complaint process, Buckettrips offers mediation or arbitration as a means of resolving the issue. Travelers may also seek resolution through appropriate external bodies or associations if necessary.
Any legal disputes arising out of or in connection with these terms and conditions will be handled in accordance with Swedish law and resolved in the appropriate Swedish legal instance.
Travelers can make special requests, such as dietary requirements or room preferences, at the time of booking. These requests should be submitted in writing.
While Buckettrips will make every effort to accommodate special requests, we cannot guarantee that all requests will be met.
Special requests are subject to availability and feasibility. Buckettrips does not guarantee that all requests can be fulfilled.
Any additional costs associated with fulfilling special requests will be communicated to the traveler and must be paid in advance.
At Buckettrips AB, we are committed to upholding the highest standards of data privacy and security. While the General Data Protection Regulation (GDPR) applies to the processing of personal data of individuals in the European Union, we believe that privacy is a universal right. Therefore, we extend the same protections and rights granted under the GDPR to all our customers, regardless of their location.
This global approach to data protection ensures that every customer of Buckettrips AB enjoys the following rights:
In compliance with GDPR and any applicable data protection laws, Buckettrips AB is committed to protecting the privacy and security of your personal information. This section outlines your rights under GDPR and our practices regarding the collection, use, and safeguarding of your personal data.
Your Rights: You have several rights under GDPR, including:
Buckettrips AB has appointed a Data Protection Officer to oversee our compliance with data protection laws and to act as a point of contact for data subjects and supervisory authorities. You can contact our DPO at:
We collect and process your personal data only for purposes related to your booking, improving our services, and in accordance with our Privacy Policy. This includes:
We encourage you to read our Privacy Policy, which further explains how we collect, use, and protect your personal information. Our Privacy Policy is an integral part of these Terms & Conditions.
By accepting these Terms & Conditions and choosing to book a tour with Buckettrips AB, you acknowledge that you have read and understood our data processing practices as described in our Privacy Policy and consent to the processing of your personal data as outlined therein. If you have any questions or concerns about your personal data, please contact our Data Protection Officer.
During your trip with Buckettrips AB, photographs, videos, or images may be taken that include you. We would like to use these images for marketing and promotional purposes, including on our website, social media platforms, brochures, and other marketing materials. Your explicit consent will be requested at the time of booking or before the trip starts.
By giving your consent, you agree to allow Buckettrips AB to use images and videos that include you for marketing purposes. If you prefer not to have your images used, you can opt-out at any time by notifying us in writing at dpo@buckettrips.travel. We will make every effort to accommodate your request, although we cannot guarantee that you will not appear in background shots unintentionally.
Force majeure refers to unforeseeable and extraordinary circumstances beyond the control of Buckettrips AB that prevent us from fulfilling our contractual obligations. Examples include but are not limited to natural disasters (e.g., earthquakes, floods), war, terrorism, civil unrest, epidemics or pandemics, and government actions or restrictions.
In the event of a force majeure situation, Buckettrips AB will not be liable for any failure to perform or delay in performing our obligations. We will make reasonable efforts to offer alternative arrangements or reschedule the trip. If the trip cannot be rescheduled, we will provide a refund or credit for future travel, at our discretion, minus any non-recoverable costs.
By using the Buckettrips website (buckettrips.travel), you agree to comply with these terms and conditions. If you do not agree with these terms, you must not use our website.
The Buckettrips website, including its content, is protected by copyright and other proprietary rights. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from the website without our prior written consent.
You may download to your personal computer for viewing purposes and print out pages from this website for your personal use, in accordance with these terms.
You agree not to use the website to:
Our privacy policy, accessible at buckettrips.travel/privacy-policy, explains how we collect, use, and protect your personal information. By using our website and services, you consent to the collection and use of your information as outlined in our privacy policy.
Our website uses cookies to enhance your browsing experience. By using our website, you consent to our use of cookies in accordance with our cookies policy, which can be found at buckettrips.travel/cookie-policy.
These website terms and conditions are governed by and construed in accordance with Swedish law. Any legal disputes arising out of or in connection with these terms will be resolved in the appropriate Swedish legal instance.
If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.
Buckettrips AB reserves the right to update or modify these website terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically to stay informed of any updates. Your continued use of our services after any changes constitutes your acceptance of the updated terms and conditions.