Privacy Policy of Buckettrips AB

1. Who We Are

Buckettrips AB (referred to as "we," "us," or "our") is a private limited company registered in Sweden. Our registered office is located at Regementsgatan 20, 211 42 Malmö, Skåne län, Sweden. For any privacy-related questions, you can reach our Data Protection Officer (DPO) at dpo@buckettrips.travel.

2. What Information We Collect

We collect various types of personal information about you to provide and improve our services. Here’s a breakdown:

Information You Provide:

• Identity Data: First name, last name, username, title, gender, etc.
• Contact Data: Address, email address, phone numbers.
• Profile Data: History of enquiries and bookings, preferences, dietary and medical requirements, feedback, reviews, password, username, etc.
• Financial Data: Bank account and payment card details (processed through secure third-party providers).
• Document Data: Copies of insurance and passports (encrypted immediately upon upload).

Information We Collect Automatically:

• Technical Data: IP address, browser type and version, device type, pages viewed, clickstream data, and session videos (to improve website functionality).
• Usage Data: How you use our website and services, including interactions and preferences.

Information from Third Parties:

We may receive information from business partners, service providers, and advertising networks.

We may update this list as we expand our services and data collection practices.

3. How We Use Your Information

We use your personal data for the following purposes:

Essential Uses:

• To create and maintain your customer account.
• To process and manage your bookings and enquiries.
• To provide customer service and support.

Legitimate Interests:

• To improve our services and website functionality.
• To send you marketing communications (you can opt-out anytime).
• To perform market research and gather feedback.
• To identify new potential audiences for our services.

With Your Consent:

• To publish your reviews (you can withdraw your consent later).
• To share promotional materials that we think may interest you.

4. How We Share Your Information

We value your privacy and do not sell your data. However, we may share your information with:

• Service Providers: Such as payment processors, travel service providers, and marketing partners.
• Business Partners: Who help us deliver our services.
• Legal Obligations: Where required by law, or to protect our rights.

5. International Data Transfers

As a global travel company, your data may be transferred outside the European Economic Area (EEA). We take steps to ensure your data is protected, including using data protection agreements and adhering to the GDPR.

6. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data under certain conditions.
• Restriction: Limit how we process your data.
• Portability: Obtain a copy of your data in a portable format.
• Objection: Object to the processing of your data for direct marketing purposes.
• Withdraw Consent: You can withdraw your consent at any time.

To exercise any of these rights, contact our DPO at dpo@buckettrips.travel.

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, use, or disclosure. This includes encrypting sensitive documents such as insurance and passports immediately upon upload. Despite our efforts, no online data transmission can be guaranteed to be 100% secure.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

9. Cookies

Our website uses cookies to enhance your experience. For more details, see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this policy from time to time. If we make significant changes, we will notify you through our website or via email. Please review this policy periodically to stay informed.

11. Acknowledgement

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

12. Final Note

Let's embark on an unforgettable adventure together, knowing that your privacy is our top priority!